If you weren't able to find the answer you were looking for, please get in contact with the Australian Cricket Shop Support team, available Monday to Friday, 8 a.m. - 5 p.m. Eastern Australian Time.
Please read the following which may give you an instant answer to your question:
Order & Delivery timeframes: Processing times are in addition to shipping timeframes. Your order confirmation email contains an order tracking link.
Pre-orders: Production estimates are provided on the website for pre-order items. Once it becomes available, this and any other items included in your order will be shipped at the same time.
Tracking your order: As soon as it is in the hands of one of our courier partners, you'll receive a shipment notification email which will include a tracking URL. You'll find order & ship tracking links in your Order Confirmation & Shipping Notification emails.
Returns & Refunds: Please see this article and follow the directions: How to return an item
Contact us 24/7: Contact form
Chat: Available Monday to Friday, 8 a.m. - 5 p.m. AEST
Phone: 1300 446 961 (calling outside Australia +611300446961) Monday to Friday, 8 a.m. - 5 p.m. AEST