Australian Cricket Shop - Contact Us

If you weren't able to find the answer you were looking for, please get in contact with the Australian Cricket Shop Support team, available Monday to Friday, 8 a.m. - 5 p.m. Eastern Australian Time. 

Please read the following which may give you an instant answer to your question:

Order & Delivery timeframes: Processing times are in addition to shipping timeframes. Your order confirmation email contains an order tracking link. 

Pre-orders: Production estimates are provided on the website for pre-order items. Once it becomes available, this and any other items included in your order will be shipped at the same time.  

Tracking your order: As soon as it is in the hands of one of our courier partners, you'll receive a shipment notification email which will include a tracking URL. You'll find order & ship tracking links in your Order Confirmation & Shipping Notification emails.

Returns & Refunds: Please see this article and follow the directions: How to return an item

Contact us 24/7: Contact form

Chat: Available Monday to Friday, 8 a.m. - 5 p.m. AEST 

Phone: 1300 446 961  (calling outside Australia +611300446961) Monday to Friday, 8 a.m. - 5 p.m. AEST